Please use the contact form below to let us help with your query. Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. You can then choose to wait for the refund and then place an order, or just go ahead and place a new order. As soon as we have processed your refund, you will receive an email notification. Please don't hesitate to contact us here if you continue to experience problems. Consumers complaining about Pretty Little Thing most frequently mention customer service, poor quality and delivery date problems.Pretty Little Thing ranks 1682nd among Women's Clothing sites. Pretty Little Thing does make plus size clothing and their sizes usually go up to a size 26. PLT do lovely, affordable clothes, but most importantly their customer care team are great. You'll get an email once we receive your returned item. We're sorry but we are unable to offer a free returns service. For hygiene reasons, pierced jewellery is non-refundable. Pretty Little Thing carries practically everything, including the latest trends, celebrity . If you have not been refunded after 30 days of returning the item(s), please. While their return policy says 28 days, you can ask to see if they are lenient about their policy for your particular case and items. Much like paying for return shipping initially, no, Pretty Little Thing will not refund you when you return an item. If you returned your order over 21 days ago and still havent heard from us, hit us up using the form below so we can help. Once you have processed your return in the portal, youll be emailed a shipping label or QR code to scan at your chosen drop-off point. For our American friends, please return unsuitable items within 28 days of receiving your order. Package up your unwanted purchase with a note inside including your name and order number (you'll find this on your confirmation email). Customers will be informed of Expired. Please return unsuitable For all international customers, please return unsuitable items within 28 days of receiving your parcels. There is a returns label included in your parcel. You will receive an email confirmation for tracking and proof of return! 5. Its not clear on their website if they offer the ability to know where your return is and how far along it is in the process. Select your preferred return option (Label free and print in-store options are available). Sorry you have received a faulty item! or Indigo. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! Quick and easy returns through our Returns Portal! Dont worry Returns are still quick, easy and free.Start a return here and follow the simple steps below. Complete the returns note that came with your parcel and pop it into the parcel with your return. As soon as we have processed your refund, you will receive an email notification. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com. No stress. The return label usually gets sent to junk mail. Download your post label here. In the interest of hygiene, please do not remove the seal. Heres what youve gotta do: If you dont have an account thats ok, you can still return your products. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Active. case 'ireland': jQuery('.s-ie').show(); break; Any breach will result in the termination of your membership and no refund will be given. } Pretty Little Thing knows this and offers a generous returns period of up to 45 days from receipt (28 days for international returns). Ready to return? [CDATA[ Select the item you want to return. How to Complete a Pretty Little Thing Return. What is PrettyLittleThings return policy? 2 - 3 Working Days (If ordered before 9pm) 3.99. For more size charts on their specialty . 5.99. Too well dressed to stress? Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. You must have JavaScript enabled in your browser to utilize the functionality of this website. 9.20. Shop the latest women's fashion at PrettyLittleThing Canada. Youll need a packing slip, the shipping label, and the items within a waterproof and sealed parcel. Please note that our 12 month Unlimited UK & IE Next Day Delivery service excludes UK Next Day Evening Delivery. Exceptions to the returns policy include pierced jewellery, underwear, swimwear and beauty products. case 'afghanistan':case 'algeria': case 'angola': case 'anguilla': case 'antigua and barbuda': case 'argentina': case 'aruba': case 'bahamas': case 'bahrain': case 'bangladesh': case 'barbados': case 'benin': case 'bermuda': case 'bhutan': case 'bolivia': case 'bonaire': case 'botswana': case 'bouvet island': case 'brazil': case 'brunei': case 'cambodia': case 'cape verde': case 'cayman islands': case 'central african republic': case 'chile': case 'china': case 'christmas island': case 'cocos (keeling) islands': case 'colombia': case 'congo': case 'cook islands': case 'cuba': case 'curacao': case 'dominica': case 'dominican republic': case 'ecuador': case 'egypt': case 'eritrea': case 'ethiopia': case 'falkland islands': case 'fiji': case 'gambia': case 'ghana': case 'grenada': case 'guam (usa)': case 'guinea bissau': case 'guyana': case 'hong kong': case 'india': case 'indonesia': case 'iran': case 'iraq': case 'israel': case 'jamaica': case 'japan': case 'jordan': case 'kazakhstan': case 'kenya': case 'kiribati': case 'kuwait': case 'kyrgyzstan': case 'laos': case 'lebanon': case 'lesotho': case 'liberia': case 'macau': case 'malawi': case 'malaysia': case 'maldives': case 'marshall islands': case 'mauritania': case 'mauritius': case 'mayotte': case 'micronesia': case 'mongolia': case 'montserrat': case 'morocco': case 'mozambique': case 'myanmar': case 'namibia': case 'nauru': case 'nepal': case 'netherlands antilles': case 'nigeria': case 'niue': case 'norfolk island': case 'north korea': case 'northern mariana islands': case 'oman': case 'pakistan': case 'palau': case 'papua new guinea': case 'paraguay': case 'peru': case 'philippines': case 'pitcairn island': case 'puerto rico': case 'qatar': case 'reunion': case 'rwanda': case 'saint helena': case 'saint kitts and nevis': case 'saint lucia': case 'saint vincent and grenadines': case 'samoa': case 'sao tome and principe': case 'saudi arabia': case 'sierra leone': case 'singapore': case 'sint maarten': case 'solomon islands': case 'south africa': case 'south georgia and south sandwich islands': case 'south korea': case 'south sudan': case 'sri lanka': case 'sudan': case 'suriname': case 'syria': case 'taiwan': case 'tajikistan': case 'tanzania': case 'thailand': case 'timor-leste (east timor)': case 'tokelau': case 'tonga': case 'trinidad and tobago': case 'tunisia': case 'turkey': case 'turkmenistan': case 'turks and caicos islands': case 'tuvalu': case 'uganda': case 'united arab emirates': case 'united kingdom': case 'uruguay': case 'uzbekistan': case 'vanuatu': case 'vietnam': case 'virgin islands': case 'wallis and futuna islands': case 'zambia': case 'zimbabwe': jQuery('.s-uk').show(); break; If you placed an order using the standard shipping service and you have missed your order you can reschedule your order here - https://redelivery.usps.com/redelivery/ . Shipments can be made anytime between 8am and 9pm. Download your free returns label here, and post back to us from your local post office. Pretty Little Thing Womens Mini Dress 8 Black Blend - Polyester, Other. } Orders must be placed before 22:00 Monday-Friday, before 20:00 on HOW LONG DOES IT TAKE TO PROCESS MY RETURN? Unlimited Next Day Delivery does not apply to Nominated Day Service. I ordered a shirt and it came and it looked nothing like the picture at all and the fabric looked SOOO cheap. USA Express Click & Collect. //initially hide all USA Express. Whether you want the freshest threads straight off the runway, or to steal the style of your fave celeb muse of the moment, at PrettyLittleThing USA we've got you covered with everything you need to keep your style on-point. Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued. Head to our returns portal 2. The parcel has been assigned to the courier for shipping. Please return using a standard trackable service. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. USA Standard. Please note, PLT does not cover the cost of returns from US/Canada. USA label can be found here Please note, PLT does not cover the cost of returns from US/Canada. Quick and easy returns through our Returns Portal! Saturday and 22:00 Sunday to guarantee Next Day delivery. (Including Canada and EU) For international returns (excluding US, AUS/NZ and Germany) you can send your items back by using post office counters. Print off, attach to your parcel and take to the post office. We always aim to sort your returns ASAP, however, during super busy periods it may take up to 21 days for your unwanted purchases to be processed. What should I do if Ive forgotten my password? If you don't have an account - that's ok, you can still return your products. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached, cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, or print a returns label for US here or Canada label here. You must have JavaScript enabled in your browser to utilize the functionality of this website. In the interest of hygiene, please do not remove the seal. Can I Return Pretty Little Thing Products After Use? We understand that within this limited time frame. This is fast fashion accelerated. Wanna join our gang? Just follow the process below: 1. Its wings are too small to get its fat little body off the ground. UK customers also have the option to returns items via Royal Mail tracked returns. If this is not available in your area then you will need to contact your local post office. 2 - 3 working days. Still need our help? 6. Label the axes - Labelling the axes gives your viewer context. Shipping will be re-attempted 3 times before being returned to the depot and retuned back to PrettyLittleThing. else{ However, the parcel has entered and is still moving within our network. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note. For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. You must have JavaScript enabled in your browser to utilize the functionality of this website. Adhesive can also be earned as a quest reward. This is fast fashion accelerated. Unfortunately, we are currently unable to process exchanges. continuing. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Pretty Little Thing does not pay return shipping. Currently there are these discount codes and offers available for PRETTYLITTLETHING: Up to 70% Off Everything* + Get An Extra 10% Off *Excl. The policy is pretty simple. After packaging your items, follow the instructions on the PrettyLittleThing return portal. You`ll then receive a full refund as per the policy above. How long does it take to process my return? Remember to add your order number if you download a new returns label. Repack your unwanted items with all of the tags still attached, ideally in the original packaging. Check your order history and select the order you want to return. Most Hermes Parcel Shop locations are open 7 days a week, with extended opening hours. We got you girl. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! If you are returning an item to your local . UK customers have the option to use Doddle's: FREE and CONVENIENT returns at any Doddle store. 9.60. A returns label for your local returns center will be included in your parcel. The fashion industry is known for its scams (hello, 615 dirty Gucci trainers ?!) Please do not post the package without obtaining a receipt of postage. When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. Remember to add your order number if you download a new returns label. finds life, prosperity and . Great news! We explore it in detail in this article. The parcel is being sorted at one of our National Hubs and will shortly be on its way to your local shipping depot. What is PrettyLittleThings return policy? Pretty Little Thing jeans seem to be mostly form-fitting and with hundreds of different styles. If there are no safe places or available neighbours, the courier will notify you and attempt re-ship the next working day. A Pretty Little Thing spokeswoman said: "All companies that sell products to customers in California are legally required to comply with California's Proposition 65 legislation. HOW DO I RETURN FROM EUROPE & HOW LONG DOES A RETURN TAKE? Kingwood, TX 77345. 3D Secure is an added layer of security for credit and debit card purchases online. You`ll then receive a full refund as per the policy above. [CDATA[ You will need to pay the actual price to ship your items back. If you have any problems or forget any information, please contact your bank. com you've visit to the right place. CAN Standard. Customers need a registered PrettyLittleThing account to subscribe. Instead, you can return and reorder your items by following their returns process on their website. Defective products at Pretty Little Thing are handled a little differently. JavaScript seems to be disabled in your browser. Beauty products and accessories cannot be returned. Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing. Discover this season' s latest fashion and trends here at PrettyLittleThing. Click here for additional information: www.boohoocapricingsettlement.com. Your refund should be processed within 14 working days of you dropping your parcel off. JavaScript seems to be disabled in your browser. JavaScript seems to be disabled in your browser. 5 - 7 working days. You will be charged $4 for the . Pretty Little Thing return policy asks that you return items within 28 days of processing the order for refund or exchange. Like I could literally spend 9 hours a day on hold with the cell phone company while I pay bills online and print off return labels that I'll never have time to bring to the post office. If nobody is home to receive the parcel, the shipping company will leave a card saying that they have attempted to deliver, and provide you with details on where the parcel has been shipped to. Unless you have contracted as a consumer in the EEA and you have cancelled your Contract under clause 5 of the Terms and Conditions, in which case we will refund delivery charges you have paid for delivery of the products to you, although the maximum refund for delivery will be the least expensive delivery method we offer to your delivery destination. If you or a neighbour is home to accept the order, then a signature will be required. JavaScript seems to be disabled in your browser. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com, Write to us via post: PrettyLittleThing.com, Heasandford Industrial Estate, Widow Hill Road, Burnley, BB10 2BQ. Print off, attach to your parcel and take to the post office. Sorry to hear you havent received a part of your order! The items have to be unworn and unwashed. There is a returns label included in your parcel. New In This Week & Beauty. This comes at a one off payment of 9.99 for a whole year of unlimited UK delivery. 3. All about that new? Items must be returned within 28 days of receipt. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? In case you bought shoes, you can only return them if you tried them . Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. You must have JavaScript enabled in your browser to utilize the functionality of this website. This is fast fashion accelerated. Remember to include a copy of your shipping note. Unfortunately, we are currently unable to process exchanges. 'Sorted at national hub' or 'Hub trailer via sorter'. Return Period. } Keep your certificate of postage safe as you will need this as your proof of return. However, unsuitable items must be returned in 14 days. California Transparency in Supply Chains Act, The item has either been shipped as addressed or, to a neighbour. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. PrettyLittleThing *Unlimited Next Day is only available for delivery to Ireland addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Please keep your orders separate, as returning more than one order in a parcel may delay your refund. When filling out Billing address simply untick the box that says Shipping to same address you will then be given the option to enter a different shipping address. Click here to arrange your return and follow the simple steps. Returning with Doddle is FREE and convenient. If this is the case then we can reasonably decline your refund. We are unable to deliver to APO/FPO addresses, Canada, International countries, as well as P.O. All deliveries are made between 8am and 9pm, 2 - 3 Working Days (If ordered before 9pm). This is a 3D Secure payment option that some banks use. Beauty products and accessories cannot be returned. Whether you're here to transform your pantry or label your entire house, Pretty Little Designs has a solution for every room, shelf, and lifestyle. You can return your item to us and place a new order to receive the item of your choice. Have to pay $4 just to get the return label and then make sure you get proof of the return. Youll be sent an email with your returns Material is 95% cotton and 5% Polyester, therefore it will be stretchy and not a tight fit. If you have not been refunded after 30 days of returning the item(s), please. Very good customer service and very reassuring. a new returns label here. * Customers in Malta please note you must return parcel at your local Post Office. Their site is not clear about what the next steps for a defective product are. God should be glorified because He rules as the ultimate authority over the universe He created. PLT return policy as of 2022, requires that items be unworn, unwashed, tags intact and prefer shoes not be used outside. Ordered and its not quite your vibe? If this is the case then we can reasonably decline your refund. To make sure you receive your items ASAP, we start processing your order as soon as we receive it. EXTRA 23% OFF. Pretty Little Thing free shipping code for Australia. Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. Unfortunately we do not refund postage/shipping charges on US orders. case 'jamaica': case 'japan': case 'jordan': case 'kazakhstan': case 'kenya': case 'kiribati': case 'kuwait': case 'kyrgyzstan': case 'laos': case 'lebanon': case 'lesotho': case 'liberia': case 'macau': case 'malawi': case 'malaysia': case 'maldives': case 'marshall islands': case 'mauritania': case 'mauritius': case 'mayotte': case 'micronesia': case 'mongolia': case 'montserrat': case 'morocco': case 'mozambique': case 'myanmar': case 'namibia': case 'nauru': case 'nepal': case 'netherlands antilles': case 'nigeria': case 'niue': case 'norfolk island': case 'north korea': case 'northern mariana islands': case 'oman': case 'pakistan': case 'palau': case 'papua new guinea': case 'paraguay': case 'peru': case 'philippines': case 'pitcairn island': case 'puerto rico': case 'qatar': case 'reunion': case 'rwanda': case 'saint helena': case 'saint kitts and nevis': case 'saint lucia': case 'saint vincent and grenadines': case 'samoa': case 'sao tome and principe': case 'saudi arabia': case 'sierra leone': case 'singapore': case 'sint maarten': case 'solomon islands': case 'south africa': case 'south georgia and south sandwich islands': case 'south korea': case 'south sudan': case 'sri lanka': case 'sudan': case 'suriname': case 'syria': case 'taiwan': case 'tajikistan': case 'tanzania': case 'thailand': case 'timor-leste (east timor)': case 'tokelau': case 'tonga': case 'trinidad and tobago': case 'tunisia': case 'turkey': case 'turkmenistan': case 'turks and caicos islands': case 'tuvalu': case 'uganda': case 'united arab emirates': case 'united kingdom': case 'uruguay': case 'uzbekistan': case 'vanuatu': case 'vietnam': case 'virgin islands': case 'wallis and futuna islands': case 'zambia': case 'zimbabwe': jQuery('.s-uk').show(); break; Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. Date of experience: January 15, 2023 To return an item please follow the steps stated in HOW DO I RETURN AN ITEM?. USA label can be found here Please note, PLT does not cover the cost of returns from US/Canada. Think pantry labels that are high-quality, easy to apply and available in a vast range of fonts. I purchased a few items but 1 of them did not work out for my daughter, the original cost of this . Still need our help? // 0:11
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