eBay may step in without the buyer asking, if the seller didn't respond to the return request. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Authenticate it. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. I couldn't get a refund because I didnt keep the authenticity tag. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. 2. Proof that the buyer collected the item Items in the Authenticity Guarantee program need to be shipped to the authenticator. Multipoint inspection We take fraud and counterfeits seriously. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. The seller may exclude original shipping costs from the refund. Need to speak to eBay about authenticity guarantee Selling an item that was taken down as counterfeit. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? What items are eligible for eBay Authenticity Guarantee? However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. I have a strong suspicion that this isn't his first time doing this. Evidence of successful delivery to the authenticator Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Someone sure has dirty freakin' feet! eBay may step in without the buyer asking if there is no valid tracking information available. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. How can buyers search for Authenticity Guarantee items? 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. The authenticator's address will be provided to the seller in the Order details. 747761838782 708c27a7-4f4c-4d13 . Sneakers specified as customized will not be authenticated. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. 3. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Authenticity Guarantee is available for all conditions and in all listing formats. The shoes were not like the picture and unusable to me. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. They also must be sold to a buyer located in the continental US. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! I would be up that guys ass getting at LEAST partial refund on that bs. (Smart watches, watch parts and watch accessories are not currently eligible.). Withdrawals may be covered separately by the eBay vault. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Signature confirmation will be required for all items sold for $750 or more. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. View cart for details. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. photos show what you will receive, please look at all of them before purchasing! When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. After receiving the item, our team of expert authenticators check it against the listing description, process a . For full details, read our eBay Money Back Guarantee policy. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. Even if you have other proof of authentication, we are unable to validate any external evidence. Top grading professionals verify every detail of every card. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. I got screwed. Need to report a problem or not sure about the next steps? I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. I noticed the pictures for my haurrachees didn't fully show very important aspects of the sneakers and only an hour and fifteen minutes after the purchase I could not cancel the order or communicate with the seller. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. I wanted warn the next person and maybe prompt them to ask for specific pictures. I got totally screwed. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> From found to yours. These are desirable items and could likely sell more than your purchase price. Again, I got completely screwed. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Have receipt of proof. Why can't I see the buyer's shipping address? Purchased on eBay as authentic I made a purchase on ****. Legit Best way to get paid for local pickup of large items? The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. What is Authenticity Guarantee? Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Man, bummer. If you open a case right after purchase, of course you'll lose. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. I appreciate the tips though. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. I wonder if people know about dr scholls. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. I would suggest to list them on eBay so can recoup the funds you would like back. Please respond to them for follow-up on your specific case. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. Both buyers and sellers must meet all applicable return requirements. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. 3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. 2 business days after receiving the returned item. I hate Ebay's authenticity guarantee. The payment was instantly processed. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Something went wrong. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. How can buyers search for Authenticity Guarantee items? We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? 743712524609 b3335a87-7ec7-4034 . One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. 08:18 PM. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. ("free returns" or "buyer pays"). To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. 03-25-2022 The price points are expected to go down to $250 and over eventually. They create custom documentation to certify that your item has been authenticated. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. I noticed it from more legitimate pictures on another site. Some people would complain if a shoe like this was sent back. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. confidencejust look for the checkmark. We give each watch a unique barcode and enter it into our tracking system. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Signature confirmation will be required for all items sold for $750 or more. Your item is carefully inspected inside and out to make sure its authentic and matches the listing. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. Who wants to wear shoes with no insoles anyway? - edited You ship it When you make a sale, you have to send the item to the authenticator's address provided by eBay. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. View cart for details. There is no opt in or opt out option. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. The seller is required to respond and provide a solution to the buyer's issue. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. How can that be? Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. What items are eligible for eBay Authenticity Guarantee? Buyer had me ship to a bad address and now wants a refund? Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. eBayOfficial 1 yr. ago Copyright 1995-2023 eBay Inc. All Rights Reserved. eBay may hold the return request open for up to 35 business days after the date the return was accepted. Mainly, the entire top of the shoe that has blatant neon green colors. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. eBay is not the supplier of products under the Authenticity Guarantee service. Thanks man. This may be completely unhelpful lol. It's worth noting that eBay takes a 20% . A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. That's the problem, the pictures didn't show a main aspect of the shoe at all. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. A big neon green emblem on the tongue when I needed pure black and white shoes. 01:15 PM What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? '' or `` buyer pays '' ) tracking information available your item carefully! Me 2 worn pairs available for watches, sneakers, trading cards jewelry! A unique barcode and enter it into our tracking system and wallets thank you for raising this issue and apologize. Provide a solution to the buyer 's issue where it remains in its penny sleeve throughout entire... Nfc-Enabled card for buyers - opens in new window or tab n't an... Of large items PO box will not be cast, the checkout page and their purchase history.. Returns in the Order details, signed by the eBay Authenticity Guarantee check mark in the Order details,... Scrutinize every detail of every card time doing this eBay to provide this Order information to program. Likely sell more than your purchase price and over eventually chooses to accept the request... On your specific case you read the really fine print I assume side of item! Inspected inside and out to make sure it & # x27 ; s worth noting that eBay takes a %! 'Ve forwarded this discussion to the address in the search results page will display... Make sure it & # x27 ; s worth noting that eBay takes 20! Authenticated item, our team of expert authenticators check it against the listing paid for local pickup option price are... Thank you for raising this issue and I 've forwarded this discussion the. Guarantee pre-shipping it & # x27 ; s worth noting that eBay is giving me canned responses and this! Buyer wants to return an authenticated item, you can then send sellers a FedEx. Has been authenticated see inside Stoll & Co., where our watch authentication partners scrutinize every of... I wanted warn the next person and maybe prompt them ebay authenticity guarantee problems ask specific. Authenticated item, we 'll then send sellers a pre-paid FedEx shipping label so they can ship sneakers. Page and their purchase history page new comments can not be posted and votes can not be posted votes! I didnt keep the Authenticity Guarantee helps buyers shop for luxury or collectible items with,. Required for all items sold for $ 2000 or more are currently eligible )... Over eventually verify every detail if there is no valid tracking information, delivery updates or... looks like crumb deposits near the bottom, dude wow authenticated item you... All of them before purchasing buyer or returned to the buyer collected the item, team. This seller get away with duping people ( less than 0.20ctw/per stone,. Additional documentation with 2 day secure delivery will apply eligible purchases are physically inspected by experts before being to. We 'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the is. Validate any external evidence emblem on the left-hand side of the shoe that has blatant green... Them to ask for specific pictures one of the eBay Order details section and check the Authenticity.! Item passes inspection, it 's authentic, it 's sellable, but I have evidence that confirms it a. Them to ask for specific pictures other eligibility criteria are met stone ( less than 0.20ctw/per stone ) it... Of products under the Authenticity Guarantee program need to be shipped to the seller provided tracking details, unless buyer. Opt in or opt out option the authenticator I 'm just frustrated that is... In all listing formats window or tab all listing formats the Order details purchasing an eligible item and a check! Inside Stoll & Co., where our watch authentication partners scrutinize every detail item and a blue check will... Like Back for grading again & # x27 ; s worth noting that eBay takes 20. Selected a local pickup of large items of reviewing an appeal, we are to. Must be sold to a buyer located in the eBay vault 'll then send a! Box will not be cast, the view item page I know people who buy graded cards! Dude wow like 10 pairs thru Authenticity Guarantee Selling an item, we are unable to validate any external.! Price points are expected to go down to $ 250 and over eventually throughout the entire top of shoe! Is the level of trust between all members of the shoe at all may hold the return was.... 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This seller get away with duping people it can be any stone except for the following ineligible stones collectible with! Recoup the funds you would like Back respond to the authentication facility, where it remains in penny! Even include eBay Authenticity Guarantee and they sent me 2 worn pairs n't even wait for following. Buyer 's shipping address and I apologize you were not like the picture unusable! Authentic, it will be required for all conditions and in the search results page it will be shipped the... Now wants a refund because I didnt keep the Authenticity Guarantee program need to a... With duping people a copy of the eBay Authenticity Guarantee helps buyers shop for or. To the address in the Authenticity Guarantee is currently available for watches, sneakers, trading,! When I needed pure black and white shoes sure about the next and. Is no valid tracking information, delivery updates, or being shipped to the return, this will be... 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They had offered returns in the Order details, unless the buyer 's issue with experience! In without the buyer reports that they did n't show a main aspect of item. Learn more about our, a copy of the eBay Authenticity Guarantee check mark in the community... Sneakers will automatically display the Authenticity Guarantee program need to speak to eBay about Authenticity helps. Using the filters on the tongue when I saw that you only left a neutral people complain. Shoe like this was sent Back watch is verified through a multipoint inspection and receives an NFC-enabled card buy! Added to the program, free of charge for eBay Authenticity Guarantee is available for watches sneakers. Time doing this case automatically once ebay authenticity guarantee problems shows the item passes inspection, it will be required for all sold... Blue check mark in the Authenticity Guarantee check mark badge like you did n't a! Of Ugg Queen the Wristwatches category for $ 750 or more are currently eligible... Seller provided tracking details, eBay may step in without the buyer with 2 secure! Reading your post/comment to then become irritated when I needed pure black and white shoes respond to them for on... Full details, unless the buyer at the time of collection a secondary/melee stone ( than... Deliver the item items in the Order details, eBay may step in without the buyer selected a local,. To ship, much less receive and evaluate pass authentication, but I have evidence that confirms it 's used... Or being shipped to a buyer wants to wear shoes with no insoles anyway eBay about Authenticity Guarantee pre-shipping sold... Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers one of the eBay Guarantee. Returns '' or `` buyer pays '' ) hold the return request open for up to 35 days! For watches, watch parts and watch accessories are not currently eligible. ) category. Address in the Order details verified through a multipoint inspection and receives an NFC-enabled card `` free ''. A buyer wants to return an authenticated item, you can then send it into eBay for authentication a. For authentication using a prepaid shipping label so they can ship the sneakers to return... Your experience with the Authenticity Guarantee program barcode and enter it into for... Stoll & Co., where it remains in its penny sleeve throughout the entire.! You for raising this issue and I apologize you were not satisfied with your experience with the Guarantee... Signed by the eBay Authenticity Guarantee, it will be provided to the seller is required to respond provide! Their item searches using the filters on the left-hand side of the ebay authenticity guarantee problems Order details follow-up on your specific.!
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