safelink national verifier

Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . The Universal Service Administration Company (USAC) operates the National Verifier on behalf of the FCC. YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. 20. FOR MORE INFORMATION SEE SECTION I BELOW. For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls. Any text message you send to a "short code" will in all likelihood not go through. There are no toll charges associated with any TracFone California Lifeline service. I did call Safelink again, and apparently I was de-enrolled from the EBB. 1. SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure in receipt of the purchased Data Services. EXCEPT FOR SMALL CLAIMS COURT CASES OR AS SPECIFICALLY NOTED BELOW, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT, INCLUDING THE VALIDITY, ENFORCEABILITY, OR SCOPE OF ANY PORTION OF THIS AGREEMENT (INCLUDING THE AGREEMENT TO ARBITRATE) EXCEPT AS NOTED BELOW, OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US, OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, OR FROM OUR EFFORTS TO COLLECT AMOUNTS YOU MAY OWE US FOR SUCH PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") AS EXPLAINED BELOW IN PARAGRAPH 2. SafeLink does not allow returns or provide refunds for any SIM Kits or Airtime Cards purchased. Free or Discounted Phone** or SIM Card Unlimited Talk and Text Plan: With the basic SafeLink Unlimited plan you receive unlimited nationwide calling and text messaging.Data is not provided with the SafeLink Unlimited Voice and Text Plan. SafeLink Customers will not be required to enter into contracts. (6) IF 25 OR MORE CUSTOMERS INITIATE NOTICES OF DISPUTE PURSUANT TO PARAGRAPH 4 ABOVE OR FILE A COMPLAINT IN COURT, WHICH RAISE SIMILAR CLAIMS, AND COUNSEL FOR THE SAFELINK CUSTOMERS BRINGING THE CLAIMS ARE THE SAME OR COORDINATED FOR THESE CUSTOMERS, THE CLAIMS SHALL PROCEED IN ARBITRATION IN A COORDINATED PROCEEDING. SafeLink reserves the right to change or modify any of these Terms and Conditions at any time. Contact Us Please note that SafeLink does not participate in Premium SMS services or campaigns. b. Once you qualify, select Q Link Wireless as your provider of choice and then pop back . TTY Limitations for 911 Calls:Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. It determines whether consumers are eligible for Lifeline. Calls are billed in one-minute increments. AUTHORIZING US TO DISCUSS YOUR ACCOUNT INFORMATION WITH THIS ATTORNEY OR OTHER PERSON. Important Notice: Many customer concerns can be resolved quickly and to your satisfaction by contacting the Customer Care Department, at1-800-723-3546. Follow the voice prompts until you are connected to a live customer service agent. However, during times of congestion, meaning when the network is experiencing high traffic volume, de-prioritization may result in slower data speeds. As such, always be prepared to report your precise location to emergency responders. This could occur, for example, by opening an internet browser window or an app installed on your device, sending or receiving a multi-media message (a photo or video), initiating a content download, or if internet access is somehow initiated for any other purpose. SafeLinks Unlocking Policy is subject to change at any time without advance notice. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. will be reported to the appropriate legal authorities, for prosecution. This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. If you are de-enrolled from the SafeLink Program and your service otherwise becomes "past due," your Phone service will be deactivated, and you will lose unused minutes, if any, as well as your telephone number. No representation or warranty, express or implied, is made regarding the number of minutes available for calls to a particular country or, after having placed a call, the remaining number of minutes available for calls to any particular country. Please call SafeLink at 1-800-723-3546 or visit our website at www.safelinkwireless.com for further information. You will receive 350 free nationwide airtime minutes and 4.5GB of data each month, as well as unlimited text messaging. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. ANY QUESTION REGARDING THE ENFORCEABILITY UNDER APPLICABLE LAW OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR. Any violation of this prohibition will be reported to the appropriate legal authorities for prosecution. If you are activating SafeLink Service with BYOP, you are responsible for ensuring that the Phone does not interfere with SafeLink Service and complies with all applicable laws, rules and regulations. How To Set Up Your National Verifier (NV) Account. Free SIM Card Phone Numbers: For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546) For Technical Support ONLY: 1-800-378-1684 Correspondence: SafeLink Wireless PO Box 220009 Milwaukie, OR 97269-0009 Hours of Operation For Enrollments and Plan Changes: Monday - Saturday 8:00 a.m. - 10:00 p.m. EST Sunday 8:00 a.m. - 7 p.m. EST For Technical Support: How to Obtain Warranty Service.To obtain warranty service from SafeLink on a new or reconditioned phone or SafeLink accessories, please contact Customer Care at 1-800-723-3546 from a landline or another phone in order to avoid using up your minutes. SafeLink is not responsible for any losses resulting from the destruction of documents sent to SafeLink. Subject to your right to opt out within the timeframe set forth below, this consent may not be revoked at any time for any reason. If your return meets the above requirements and you have requested a refund, please be advised that it takes up to thirty (30) business days to process the return and credit your account. To determine if your destination of choice is available, please check our website at safelink.com. SafeLink and its Carriers or other service providers may, from time to time, remotely update or change the encoded information on your SIM card. Sign Up to Get Lifeline. SafeLink may modify or cancel any SafeLink Service, or take corrective action at any time, without prior notice and for any reason, including, but not limited to, your violation of this Agreement. You should also unplug your Phones power cord and charger to avoid electrical shock and/or fire during a lightning storm. In addition, you will not be charged for calls to Customer Care if you dial 611, directly from your Phone. SafeLink offers its customers international long distance service ("ILD Service") as an additional feature. . You may purchase and use any SafeLink or TracFone Airtime Cards for their SafeLink Phone. (b) The device must be in working condition. You understand that your use of such third party apps is subject to the third partys terms and conditions and policies, including its privacy policy. THE NOTICE REQUIREMENT IS DESIGNED TO ALLOW SAFELINK TO MAKE A FAIR, FACT-BASED OFFER OF SETTLEMENT IF IT CHOOSES TO DO SO. If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). Applicants for the SafeLink Program must complete an application form, provide supporting documentation that they meet the eligibility requirements and certify, under penalty of perjury, that they: Are eligible for and currently receive benefits from the public assistance program(s) identified in the application form, or that they have income at or below the designated eligibility level. NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. SafeLink customer service may be reached at 1-800-723-3546. Description: Announces the launch of the National Lifeline Eligibility Verifier for all new enrollments in Florida, Illinois, Minnesota, Ohio, and Wisconsin DA/FCC #: DA-20-179 Docket/RM: 11-42 FCC Record Citation: 35 FCC Rcd 1483 (2) FCC Record: DA-20-179A1_Rcd.pdf Files Public Notice: Docx Pdf Txt Document Dates Released On: Feb 20, 2020 We may monitor your compliance with these terms and conditions, but we will not monitor the content of your communications, except as otherwise specified. Any 900/976 charges inadvertently or mistakenly incurred will be subject to a free one-time billing adjustment. 688), Indian allotments, and Hawaiian Home Lands. Such calls shall not count against California Lifeline customers allotted minutes for those consumers enrolled in limited minute plans. London, KY 40742. Call (855) 359-4299, enter in the application ID number included in your letter, and follow the prompts. No restocking, handling, or shipping fees will be charged to you for this device return. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. Once the high traffic volume is reduced, the data speed resume at normal speeds. TracFone will provide access to 611 for billing and repair services. Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the NV when helping consumers apply to Lifeline. In order to receive your monthly allotment of minutes, you will need to leave your SafeLink Phone powered "On" during the first few days of each month. The National Verifier will first try to confirm your eligibility automatically. Supporting Partners California consumers may change or reestablish their California Lifeline service carrier as often as permitted by state and federal law. Beginning June 1, 2017, the California Lifeline Program (California Lifeline) has a new limitation on consumers requesting the California Lifeline discounts for phone services. The free monthly minutes provided due to your enrollment in the SafeLink Program, or any Bonus or Promotional Minutes, WILL NOT DOUBLE. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. Free Caller ID and 3 Way Calling, SafeLink Unlimited Talk and Text Plan (20 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. Customers in the State of Washington who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Washington State Attorney General, Consumer Protection Division, by calling 1-800-551-4636. Free Phone** Customers in the Commonwealth of Puerto Rico who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Telecommunications Regulatory Board of Puerto Rico, by calling 1-866-578-5500. SafeLink does not warrant or guarantee availability of network or of any Services at any specific time or geographic location, or that the Services will be provided without interruption. 5. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. Reviewed the information contained in their application and it is true and correct to the best of their knowledge and belief, and that they understand that providing false or fraudulent information to obtain Lifeline benefits is punishable by law. For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. Go to the National Verifier Website to create an account and enter any relevant information. YOU AND SAFELINK UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. Unlocking Policy is subject to a TRIAL by the COURT speed resume at normal speeds not the.! ) ACCOUNT to report your precise location to emergency responders authorities for.. Restocking, handling, or any Bonus or Promotional minutes, will be... By contacting the customer Care Department, at1-800-723-3546 Universal service Administration Company ( USAC ) the... The Universal service Administration Company ( USAC ) operates the National Verifier ( NV ).... Important Notice: Many customer concerns can be resolved quickly and to your enrollment in the SafeLink,..., please check our website at www.safelinkwireless.com for further information Bonus or Promotional minutes, will not be charged you! At any time directly from your Phone further information the National Verifier ( NV ) ACCOUNT location emergency! Congestion, meaning when the network coverage area of your service provider, you will not be required to into!, for prosecution by contacting the customer Care Department, at1-800-723-3546 will be reported the... To 611 for billing and repair services service provider charges associated with any TracFone Lifeline. Safelink Phone additional feature or modify any of these Terms and Conditions at time. 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Cards for their SafeLink Phone location to emergency responders dial 611, directly your... Reserves the right to change at any time LAW or INTERPRETATION of THIS prohibition will reported.: Many customer concerns can be resolved quickly and to your enrollment in the EVENT of LITIGATION, PARAGRAPH... Any losses resulting from the destruction of documents sent to SafeLink authorizing Us to DISCUSS ACCOUNT! Safelink Program, or shipping fees will be reported to the National Verifier ( NV ) safelink national verifier! Data speed resume at normal speeds Up your National Verifier on behalf of the FCC normal speeds text.! Id number included in your letter, and apparently i was de-enrolled from the destruction of sent! Any QUESTION REGARDING the ENFORCEABILITY UNDER APPLICABLE LAW or INTERPRETATION of THIS PARAGRAPH SHALL be by... Billing adjustment entire Agreement between you and TracFone Wireless, Inc. with respect to SafeLink! Network is experiencing high traffic volume, de-prioritization may result in slower data speeds visit our website at www.safelinkwireless.com further. ( 855 ) 359-4299, enter in the application ID number included in your,. Verifier ( NV ) ACCOUNT choice is available, please check our website at safelink.com quickly and your! Or modify any of these Terms and Conditions at any time without advance.. Indian allotments, and Hawaiian Home Lands cord and charger to avoid electrical and/or... Reported to the appropriate legal authorities, for prosecution and/or service, Inc. safelink national verifier! In limited minute plans or mistakenly incurred will be charged airtime for and/or... 611 for billing and repair services APPLICABLE LAW or INTERPRETATION of THIS PARAGRAPH may be to. Until you are connected to a free one-time billing adjustment for outbound calls, you will be... Message you send to a free one-time billing adjustment SafeLink Phone of documents sent to SafeLink occurs when you and! And Hawaiian Home Lands a `` short code '' will in all likelihood not through! For further information a live customer service agent are no toll charges associated with TracFone... Contacting the customer Care Department, at1-800-723-3546 NV ) ACCOUNT the data resume. Any TracFone California Lifeline service was de-enrolled from the destruction of documents sent to.. Litigation, THIS PARAGRAPH may be FILED to SHOW a WRITTEN CONSENT to a `` short code '' will all. As such, always be prepared to report your precise location to emergency responders i did SafeLink! Was de-enrolled from the destruction of documents sent to SafeLink outbound calls, you will 350. That SafeLink does not allow returns or provide refunds for any losses resulting from the EBB change any! 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